How long is your processing time?
We create the stamps in Salem, Oregon, we have a 2-5 business day processing time before shipment. During our busy seasons after new releases, processing can be up to 1-2 weeks. We appreciate your patience and planning when you have upcoming events.
I have received my order and something is wrong. How can you help me?
If there is a discrepancy with your order, notify us within 30 days of purchase so we can make it right. If a product is damaged, defective, incorrect or missing, please contact us and we would be happy to help you. You may be asked for photographic evidence via email.
How do I set up a wholesale account?
If you have a brick and mortar or online craft store, please view our Wholesale Information page to learn how to set up a wholesale account.
Do you ship internationally?
Yes, we are proud to ship worldwide!
How do you ship orders?
We give wholesale customers the option of USPS and UPS. We offer free domestic shipping on wholesale orders over $200, in which the shipping method is our choice. We can offer a $30 shipping credit to our international customers on their $200 order. Since we must give accurate information to customs, the value paid will be declared on international orders. International shipments include 3 copies of the invoice attached to the box.
Do you offer free shipping?
We offer free shipping on domestic wholesale orders over $200! This option should appear to you once you have United States selected on your shipping address, and over $200 in your shopping cart. International orders over $200 qualify for a $30 shipping credit. Please email us to receive your coupon code to use at checkout.
Do you make digital stamps?
We do not have any digital stamps available. Since we sell our rubber and clear photopolymer stamps to stores, we do not sell digital stamps.
Do you make custom stamps?
No, we do not make custom stamps. Our owner designs all of our images. If you are looking for custom stamps, a quick web search will yield many options.
How can I find out about sales or special offers?
Sign up for our wholesale newsletter to be the first to hear about our sales! We may also announce our sales on social media, so be sure to follow us on Facebook and Instagram!
Who does your artwork?
Art Impressions’ sole artist is our owner, Bonnie Krebs. She is extremely talented! Bonnie began drawing commercially almost 35 years ago, making educational drawings for another stamp company. Over the years, her talent has changed along with customer demands. She has several different “styles” which allows Art Impressions to offer our customers a variety of looks.
What kind of stamps do you make?
Our rubber stamps are on a cling cushion, made for use with acrylic blocks. We also carry a selection of clear stamps.
Can I buy discontinued stamps?
After over 30 years worth of designs, we have to retire images periodically due to low demand and to make room for new products. This includes individual watercolor stamps. While watercolor sets are still available, individual items are no longer available. Discontinued items have been removed from our website and are no longer available.
How do I get permission to use your stamps to sell cards that I make?
We are very flattered when someone chooses Art Impressions images to use in selling their artwork! Check out our Angel Policy to apply for a letter of permission.
Where can I look for creative inspiration?
We have tutorials on our YouTube Channel, and produce a new watercolor video every Wednesday on Facebook! Also, our design team posts daily on our Blog with fresh ideas. Additionally, our Pinterest is a wonderful tool, with a board for every stamp line, you’ll find what you’re looking for!
How can I return an item I have bought from your website?
We strive to make high quality rubber stamps. If you are not 100% satisfied with our products, you may return it for any reason. Our return policy is easy. You may exchange or return a product if it is in new condition and in the original packaging. You are responsible for postage to ship the item to us. Store credit will be issued unless a refund is requested. You may exchange for a similarly priced product(s) of your choice.